This page explains how to request access, correction, export, deletion, consent withdrawal, objection, restriction, or account closure. These workflows are designed to support GDPR-style privacy rights.
Shelvly aims to give users understandable control over their account and pantry data. Data Controller: Newlux Multiservice LDA. Address: Tete City, Tete 2301, Mozambique. Contact: support@shelvly.app. You can deactivate your account and reactivate it later by signing in again. You can request account deletion from your account settings. When you request deletion, your account is deactivated immediately and your deletion request is registered for support review. We aim to process deletion requests as soon as reasonably possible and normally within 14 days, unless a legal exception or operational issue applies. If you reactivate your account before permanent deletion is completed, the deletion request is cancelled automatically. Self-service data export is planned. Until then, you can contact support@shelvly.app for data access requests.
2. Requests you can make
Depending on applicable law and context, you can ask us to help with these data rights.
Access the personal data linked to your account.
Correct inaccurate account, profile, invite, or pantry data.
Export your data in a usable format where technically feasible.
Delete your account and eligible pantry data.
Withdraw consent for optional processing.
Object to or restrict certain processing.
Close your account and stop using the service.
3. How to request help
Use the cards below or email support@shelvly.app. We may need to verify your identity before acting on account, export, or deletion requests. Before permanent deletion, we verify that the request is still active, has not been cancelled by reactivation, and is not subject to a legal retention exception.
4. Timing and limits
We will try to respond within reasonable GDPR-style timelines where GDPR applies. Some requests may be limited by shared pantry responsibilities, legal obligations, security needs, backups, or technical constraints.
5. Supervisory authority
Portuguese users may contact CNPD, the Portuguese supervisory authority. Users in other regions may have the right to contact their local data protection authority.
